Terms of Service

Version 1.1 - Last updated July 31, 2026

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and fylt, Inc. ("fylt," "we," "us," or "our"), a Delaware corporation, governing your access to and use of the fylt platform, including the marketing site at fylt.app, the Studio application, the Workspace client portal, any storefront pages published under fylt.app/pros/*, and all related services (collectively, the "Service"). By creating an account, clicking "I agree," or otherwise accessing or using the Service, you accept these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree to these Terms, do not access or use the Service.

2. Description of the Service

fylt is a connected platform for independent professionals, consultancies, agencies, and service businesses (each, a "Customer"). The Service comprises ten modules: fylt Lynx (dashboard), fylt Swan (client management), fylt Swift (scheduling), fylt Kite (project tracking), fylt Rook (billing), fylt Finch (storefront), fylt Quill (documents and e-signature), fylt Wren (support), fylt Flock (team management), and fylt Cove (client Workspace). The modules are designed to make relevant account data available across your connected workflow. The Service also includes optional AI-assisted drafting features that prepare content for your review and approval. fylt Rook is a record-keeping module: you record payments you receive from your clients outside the Service, and fylt does not collect, hold, route, or process payments between you and your clients.

3. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials, for all activity under your account, and for promptly notifying us of any unauthorized use. fylt maintains isolated sessions for each surface of the platform (Marketing, Studio, Workspace, and Admin); credentials for one surface do not grant access to another.

4. Subscription Plans, Billing & Payment

The Service is offered under the plans described on our Pricing page, including a flexible Starter plan with the modules you select, a Professional plan with the full connected platform and AI-assisted workflows, and Enterprise plans for organizations that need a tailored arrangement. fylt Lynx (the dashboard) and fylt Flock (team management) are included with each paid plan subject to the applicable seat limit.

Fees are billed in advance according to the monthly or annual billing cycle you select, using the payment method on file and processed by our payment processor, Razorpay Software Private Limited. You authorize fylt and Razorpay to charge that payment method for each billing period while your subscription is active. Plan changes are handled according to the plan-change terms presented in your account at the time of confirmation. All fees are exclusive of applicable taxes, which will be added where required by law.

5. Free Trial

fylt offers a three (3) month trial with access to every module and a single member seat. A payment method is not required to begin the trial. We may update the length or scope of a trial at our discretion. At the end of the trial, continued use of the Service requires an active paid subscription; trial data is retained for thirty (30) days after trial expiration before deletion unless you convert to a paid plan.

6. Cancellation, Downgrades & Refunds

You may manage, cancel, or change your subscription from Studio billing settings. Cancellation takes effect at the end of the current billing period. Refunds and credits are handled as required by applicable law or as expressly presented at the time of purchase. A plan change takes effect according to the schedule and terms confirmed in your account.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, or the rights of any third party;
• Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other accounts;
• Interfere with or disrupt the integrity or performance of the Service;
• Send unsolicited bulk communications ("spam") through fylt Swan, Swift, or Wren;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
• Resell or white-label the Service without our prior written consent.

8. Your Content & Data

"Customer Data" means any data you or your clients submit to the Service, including client records, documents, invoices, calendar events, and support tickets. As between you and fylt, you retain all ownership rights in your Customer Data. You grant fylt a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service. You are responsible for ensuring you have the necessary rights and consents to submit any Customer Data, including your clients' personal information, to the Service.

9. Storefront (fylt Finch) & Client Portal (fylt Cove)

fylt Finch helps you publish a public storefront and fylt Cove provides a branded client Workspace. You are responsible for ensuring that the content you publish or share, including services, pricing, portfolio items, testimonials, and client-facing project information, is accurate and lawful. Published storefronts are publicly accessible and may be indexed by search engines. Storefronts that are not published — including drafts and any storefront we remove from public view for policy reasons — are not publicly accessible, including through their direct link. Cove provides each invited client access to the information your account shares with that client.

10. Third-Party Services

The Service integrates with third-party providers, including Razorpay (subscription payments), email delivery providers (transactional email), and cloud infrastructure providers (compute, storage). Your use of such integrations may be subject to the third party's own terms. fylt is not responsible for the acts or omissions of third-party providers, though we select and monitor them consistent with our Data Security practices.

11. Intellectual Property

fylt and its licensors retain all right, title, and interest in and to the Service, including all software, designs, trademarks (including "fylt" and the module brand names Lynx, Swan, Swift, Kite, Rook, Finch, Quill, Wren, Flock, and Cove), and documentation. Except for the limited rights expressly granted in these Terms, no rights are granted to you by implication or otherwise.

12. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information of similar importance, and in no event with less than reasonable care, and not to disclose such information to third parties except as necessary to perform its obligations under these Terms or as required by law.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, FYLT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO FYLT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

15. Indemnification

You agree to indemnify and hold fylt harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your Customer Data, or your violation of applicable law or third-party rights.

16. Term & Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your access for material breach of these Terms, non-payment, or if required by law, generally with notice where practicable. Upon termination, your right to use the Service ceases; we will make Customer Data available for export for thirty (30) days following termination, except where legal or security reasons require earlier deletion.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of- laws principles. Any dispute arising out of these Terms will be resolved in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there, except where applicable consumer-protection law requires otherwise.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through an in-product notice at least thirty (30) days before the change takes effect, except for changes required by law. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

19. Contact

Questions about these Terms can be sent to legal@fylt.app or through our Contact Us page.